Salesforce Business Analyst

hace 4 semanas


Barcelona, Barcelona, España Materialise Nv A tiempo completo
Business Analyst Role

We are seeking an experienced Business Analyst to join our Salesforce team. As a Business Analyst, you will act as a liaison between the IT department and our business stakeholders, developing a trusting relationship by communicating on a regular basis, providing transparency, and creating a positive, cooperative working relationship between IT and the rest of the business.

Key Responsibilities

• Develop a deep understanding of relevant business processes and work closely with our business stakeholders to gain and later support their domain-specific processes.
• Cultivate an awareness of their current and future needs, identifying, addressing, and communicating possible IT and/or automation implications.
• Leverage your understanding of the current automation of CPQ, billing, and eCommerce business processes, gaining sufficient knowledge of our current automation of CPQ, billing, and eCommerce processes from end to end, including all integrated solutions and complemented with manual steps.
• Analyze business needs, identify needs via regular communication with business stakeholders, and elicit requirements efficiently via workshops, questionnaires, surveys, interviews, documentation, etc.
• Translate business needs into business requirements documentation and make specifications of detailed functional requirements in user stories.

Additional Responsibilities

• Support training by developing training materials relevant for our business stakeholders related to our CPQ automation, billing, or eCommerce implementations.
• Perform Salesforce CPQ, billing, or eCommerce configuration when a solution can be provided without customization/coding (clicks and buttons), for example, by setting up products and pricing rules, templates, reports, roles, etc.
• Ensure that the validation process allows us to assess the value delivered by the solution, for example, by reviewing testing scenarios and making sure that those cover the business requirements in the scope of a project; by ensuring that testers represent users sufficiently.
• Support E2E testing prior to UAT testing, coordinate testing activities, and ensure the right bug resolution and CR process.
• Post-implementation support, solving production bugs, analysis, and implementation of evolution CRs in close contact with key users, internal technical specialists, and external IT partner(s).

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