Salesforce Business Analyst
hace 4 semanas
Job Title: Salesforce Business Analyst
About the Role:
We are seeking an experienced Business Analyst with a strong background in Salesforce CPQ, billing, and eCommerce to join our team. As a Business Analyst, you will act as a liaison between the IT department and our business stakeholders, developing a trusting relationship by communicating on a regular basis and providing transparency.
Key Responsibilities:
- Develop a deep understanding of relevant business processes and work closely with our business stakeholders to gain and support their domain-specific processes.
- Cultivate an awareness of their current and future needs, identifying, addressing, and communicating possible IT and/or automation implications.
- Analyze business needs, identify needs via regular communication with business stakeholders, and translate business needs into business requirements documentation.
- Support training and system configuration, ensuring that the validation process allows us to assess the value delivered by the solution.
- Post-implementation support, solving production bugs, analysis, and implementation of evolution CRs in close contact with key users, internal technical specialists, and external IT partner(s).
Requirements:
- Experience in Salesforce CPQ, billing, and eCommerce.
- Strong communication and interpersonal skills.
- Ability to analyze business needs and translate them into business requirements documentation.
- Knowledge of business processes and ability to work closely with business stakeholders.
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