Salesforce Business Analyst
hace 6 días
**Company Overview**
The Alpega Group is a leading software company in the logistics and transportation sector, offering modular solutions to manage end-to-end transportation processes. With 35+ years of experience, we help our customers achieve greener transportation processes.
**Job Summary**
We are seeking a Salesforce Business Analyst to contribute to the development of our CRM system (SalesForce.com), working closely with the Head of CRM. As a key member of our Global IT Team, you will analyze internal customer needs, translate them into requirements, and ensure timely implementation.
**Key Responsibilities**
- Engage with key business stakeholders to define, implement, and deliver business requirements and improvements
- Gather business requirements, including design and management of business process flows and user stories
- Work daily with internal stakeholders, technical teams, and external partners on Sales cloud, Services cloud, and Community
- Participate in the CRM team, collaborating with other Alpega teams and working autonomously on projects
**What We Offer**
We provide a permanent contract with legal benefits focused on work flexibility, health, and well-being. You will receive a home office allowance and can impact the future of sustainability in the transportation industry.
**Requirements**
- Minimum 2+ years of Salesforce platform experience
- Bachelor's degree in a related field (not mandatory)
- Good understanding of Salesforce concepts (data and security management, user management, process automation tools, etc.)
- Fluency in English (our work language) and any other European languages as a plus
- Availability to travel once a quarter
- Experience in Agile methodology is a plus
**Estimated Salary:** €60,000 - €80,000 per year, depending on location and experience
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