AWS Technical Solutions Expert

hace 4 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
Technical Account Manager

As a Technical Account Manager at Amazon, you will play a critical role in driving customer adoption and use of AWS services. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.

Key Responsibilities:
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customer.
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements:
  • Bachelor's degree
  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
  • Strong customer focus and bias for action; and ability to work with remote teams
  • Candidates must have business communication skills in Korean

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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