Hospitality Reservations Trainee
hace 4 semanas
Accor is a prestigious hotel group that operates upscale accommodations, providing exceptional service to both business and leisure travelers. Our properties are strategically located in prime areas, ensuring guests enjoy both comfort and convenience.
Our hotel offers luxurious rooms, recreational facilities including pools and a gym, and versatile meeting spaces equipped to host events for up to 800 attendees. We pride ourselves on delivering personalized service to enhance our guests' experiences.
As a part of the vibrant city of Barcelona, our hotel is situated near popular attractions and is well-connected to transportation hubs, making it an ideal destination for visitors.
Role OverviewThe Reservations Intern will play a crucial role in supporting our reservation team by:
- Providing excellent customer service through phone and email communications.
- Managing both individual and group accommodation bookings.
- Utilizing reservation systems such as Opera (PMS) and Resaweb effectively.
- Ensuring all reservations are followed up with meticulous attention to detail.
- Reviewing existing bookings to confirm their accuracy and validity.
- Currently pursuing a degree in Hospitality Management.
- Strong interpersonal and communication skills.
- Proactive, enthusiastic, and detail-oriented work ethic.
- Fluency in Spanish and English; knowledge of French is advantageous.
- A willingness to learn and grow within the hospitality industry.
- Availability for a minimum of 6 months, working 5 days a week, totaling 40 hours per week.
- Monthly study allowance of 600 euros.
- One complimentary meal per day.
- A dynamic internship experience across the entire Reservations department.
- Opportunities for internal training and professional development.
- Potential for international career advancement following the internship.
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