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Bilingual Customer Service Representative
hace 2 meses
Job Summary:
We are seeking a highly skilled and multilingual Customer Support Advisor to join our team at Teleperformance Spain. As a Bilingual Portuguese - Spanish Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to clients in the coffee and culinary industry.
Key Responsibilities:
- Provide 360-degree support to clients in presales and aftersales scenarios, including physical stores and e-commerce platforms.
- Offer basic technical support for troubleshooting and back-office tasks.
- Communicate effectively in Portuguese and Spanish, with a strong understanding of the coffee and culinary industry.
- Develop strong relationships with clients and colleagues to drive business growth and customer satisfaction.
- Stay up-to-date with industry trends and product knowledge to provide expert support.
Requirements:
- Advanced level of English desirable.
- Excellent listening and understanding capacity.
- Empathy and customer focus.
- Problem-solving and technical learning skills.
- Integrity and trust.
- Conflict management.
- Desirable experience in digital/e-commerce and cross-selling/up-selling.
What We Offer:
- Permanent contract.
- Competitive salary: 16,808.58€ gross/year.
- Referral program: Bring a friend and receive a referral fee (up to 2,000€ depending on the language/project).
- Individual career plans with opportunities for growth within the company.
- Excellent work environment and team-building activities in a dynamic and international environment.