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Bilingual Customer Service Representative

hace 2 meses


Laza, Orense, España Teleperformance Spain A tiempo completo

Job Summary:

We are seeking a highly skilled and multilingual Customer Support Advisor to join our team at Teleperformance Spain. As a Bilingual Portuguese - Spanish Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to clients in the coffee and culinary industry.

Key Responsibilities:

  • Provide 360-degree support to clients in presales and aftersales scenarios, including physical stores and e-commerce platforms.
  • Offer basic technical support for troubleshooting and back-office tasks.
  • Communicate effectively in Portuguese and Spanish, with a strong understanding of the coffee and culinary industry.
  • Develop strong relationships with clients and colleagues to drive business growth and customer satisfaction.
  • Stay up-to-date with industry trends and product knowledge to provide expert support.

Requirements:

  • Advanced level of English desirable.
  • Excellent listening and understanding capacity.
  • Empathy and customer focus.
  • Problem-solving and technical learning skills.
  • Integrity and trust.
  • Conflict management.
  • Desirable experience in digital/e-commerce and cross-selling/up-selling.

What We Offer:

  • Permanent contract.
  • Competitive salary: 16,808.58€ gross/year.
  • Referral program: Bring a friend and receive a referral fee (up to 2,000€ depending on the language/project).
  • Individual career plans with opportunities for growth within the company.
  • Excellent work environment and team-building activities in a dynamic and international environment.