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Medical Information Specialist
hace 2 meses
The role is ideal for a confident and enthusiastic individual looking to develop their knowledge of Medical Information. They will assist in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.
Key Responsibilities:- Handle medical information enquiries in English and Swedish.
- Participate in pharmacovigilance activities, such as the initial intake of adverse events.
- Provide approved responses to medical enquiries from external customers, including healthcare professionals and patients, and assist pharmaceutical clients' internal departments with queries as required. This includes acting as a call handling agent as part of the Medical Information dedicated call center.
- Prepare responses to enquiries based on research in the literature and collaboration with physicians internally and with pharmaceutical client internal departments, if applicable.
- Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- An undergraduate degree in life sciences or equivalent advanced degree with experience.
- Customer service experience is an advantage.
- Fluency in both English and Swedish.
- Advanced knowledge of MS Word and Excel.
- Excellent attention to detail and organizational skills.
- Independent problem-solving and decision-making skills.
- Process-oriented and critical thinking.
- Responsible approach to work duties.
