Operations Center Manager
hace 2 días
At Amazon, we're committed to delivering exceptional customer experiences. As an Operations Center Manager for our AMXL service, you'll play a critical role in ensuring the smooth operation of our European delivery network.
Key Responsibilities:- Create and maintain performance dashboards to track carrier health and identify areas for improvement.
- Drive root cause analysis to resolve operational issues and optimize delivery processes.
- Analyze business opportunities and engage with cross-functional teams to implement project requirements.
- Manage multiple projects simultaneously and communicate effectively with stakeholders.
- Supervise a team of data analysts and provide guidance on data-driven decision-making.
Amazon Extra Large (AMXL) specializes in delivering heavy items, including furniture and large home appliances. Our team manages the entire service, from supply chain fulfillment to delivery and returns. We're committed to providing exceptional customer care, including unpacking, assembling, and installing items, and taking away old items where needed.
We're expanding our specialist fulfillment centers and delivery stations across the UK and Europe, with a focus on safety, productivity, and innovation. Our team is diverse and includes professionals from operations, supply chain, business intelligence, and program management.
Requirements:- Proven experience in team management and program or project management.
- Experience working cross-functionally with tech and non-tech teams.
- Experience delivering cross-functional projects and defining program requirements.
- Experience in supply chain and logistics operations.
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