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Gucci Team Manager

hace 2 meses

Barcelona, Barcelona, España Luxury Goods Spain S. L. A tiempo completo
Job Description

Role Mission:

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer-centric attitude.

You will lead from the shop floor, delivering real-time coaching and feedback to achieve business and product category goals.

You will develop and grow the talent within your team.

The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Key AccountabilitiesTeam
  • Work on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high.
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.
  • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
  • Develop and lead cross-category and floor working, ensuring your team can and do sell all categories across all floors.
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans.
  • Participate in attracting, recruiting and onboarding a high-performing team.
  • Monitor your team's adherence to company policies and procedures; follow up when needed.
Client
  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
  • Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
  • Achieve business objectives by utilizing the company Consumer Management client segmentation strategy.
  • Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
  • Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
  • Manage and resolve customer issues, delighting and retaining the client relationship.
  • Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities.