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Assistant Boutique Operations Manager
hace 3 meses
JOB PURPOSE
As the Assistant Boutique Operations Manager, you will oversee our Boutique administrative team, ensuring the effectiveness and precision of all administrative processes and tasks.
You will manage the execution of all operational activities and new logistical workflows while providing an exceptional experience for our Cartier clientele.
PRIMARY RESPONSIBILITIES
ADMINISTRATIVE FUNCTIONS
You will ensure compliance with all established procedures
Ensure the application and integrity of all financial protocols Carry out all cash register opening and closing procedures Verify accuracy prior to payment (product code, pricing, applicable discounts) and post-payment (amount, signature, approval) Process all payments and monitor all transactions (credit card approvals, cheque clearances, wire transfers, etc.) Oversee the tracking of deposits, VAT-exempt sales, and refunds Generate and provide cash register reports upon request Communicate with the financial back office Daily reconcile the cash register balance Resolve any payment discrepancies Supervise all financial elements of omni-channel orders for the boutique Ensure that cash handling and inventory management comply with all regulatory standards and protocolsINVENTORY MANAGEMENT
You will proficiently manage inventory related to both finished and unfinished products
Oversee stock inventory and reconciliation Manage the proper flow of products in and out of the Boutique, including stock reception, transfers, consignments, reservations, deliveries to clients, and all back-office activities related to omni-channel operations. Ensure daily protection and correct handling of items/control stock quality, including gift wrapping for client shipments. Prepare items for display/manage pricing labels Conduct annual counts, cycle counts, and spot checks Manage all additional inventories as required (certificates, gemstones, etc.) Assist Management with Corporate Social Responsibility initiatives (e.g., reducing consumption of perishable and non-perishable supplies)TOOLS & SERVICES
You will serve as a resource for all tools and support any innovations
Assist with various tasks as needed Embrace new tools and services Master and utilize existing and new tools and services Continuously promote new services to clients and Boutique TeamsTEAM MANAGEMENT
As a team leader, you will mentor and develop your team
Manage, mentor, and develop a team of 3 Boutique Administrators Conduct monthly meetings with merchandising teams and Boutique operations Support boutique management in fostering a positive, team-oriented atmosphere in the stockroom Assist the boutique manager in promoting and maintaining high standards of inventory management across all teamsCANDIDATE PROFILE
7 years of prior experience in a retail setting (luxury retail preferred) Extensive experience in Operations and administrative/logistical processes in Retail Ability to thrive in a fast-paced retail environment Proficiency in Spanish and English Exceptional interpersonal and communication skills are essential Strong attention to detail with the capability to manage multiple tasks simultaneously and accurately Self-motivated with a collaborative approach Digitally proficient, with required MS Office experience; SAP knowledge is a significant advantage