Boutique Manager

hace 3 días

Madrid, Madrid, España Iwc A tiempo completo
Job Title: Boutique Manager

Job Summary:

The IWC Boutique Manager is a key role in driving business growth and delivering exceptional client experiences. As a leader, you will be responsible for managing the boutique's sales, staff, and operations, while promoting the brand's values and standards.

Key Responsibilities:

  • Drive sales performance to achieve business targets and KPIs, maximizing profitability.
  • Analyze performance data to identify business needs and develop individual actions and objectives.
  • Lead the team to implement and achieve business growth in new retail channels.
  • Ensure operations comply with company policy and improve the functioning of the boutique.
  • Maintain the boutique's image according to the brand's standards.
  • Build and maintain strong collaboration with stakeholders and the office team.
  • Demonstrate leadership by hosting clients and ensuring a personalized client experience.
  • Lead the team to host clients and establish strong relationships.
  • Execute service excellence to increase client satisfaction and retain customer loyalty.
  • Establish brand and boutique presence in the market through local events and community outreach.
  • Influence the team to strengthen Client Relationship Management (CRM) mindset and utilize CRM tools and analysis to enhance client experience.
  • Manage client database according to IWC's guidelines.

Requirements:

  • Strong entrepreneurial spirit, leadership skills, and sales skills.
  • Excellent communicator with a passion for building relationships and networking.
  • High emotional intelligence and general education.
  • Ability to positively lead, coach, and develop talents/team members from different backgrounds.
  • Ability to analyze selling reports, identify business trends, and react quickly to the business needs.
  • Strong sense of client satisfaction, luxury experience, etiquette, and human behavior.
  • Customer-centric mindset in all aspects of the business.
  • Open and outgoing personality.
  • Team player with good interpersonal competencies and empathy.
  • Fluent in Spanish and English, and ideally one more relevant tourist language.
  • 5 years of boutique management experience or equivalent experience in hospitality.
  • Applicants with a background in luxury retail sales or hospitality preferred.

Recruitment Process:

The recruitment process will be led by the Country Manager, with support from the Regional Director and Retail Director.

IWC is an equal opportunity company.

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