Boutique Manager

hace 4 días

Madrid, Madrid, España IWC A tiempo completo
Key Responsibilities

Drive business performance and operations to achieve sales targets and KPIs, maximizing profitability and growth.

  • Analyze performance data to identify business needs and develop individual actions and objectives.
  • Lead the team to successfully implement and achieve business growth in new retail channels.
  • Ensure operations comply with company policy while improving the functioning of the boutique.
  • Maintain boutique image according to the brand's standards.
  • Build and maintain strong collaboration with stakeholders and office team.
Client Experience and Development

Demonstrate leadership by hosting clients and ensuring a best-in-class personalized client experience.

  • Lead the team to host clients and establish strong relationships.
  • Execute service excellence to increase client satisfaction and retain customer loyalty.
  • Establish brand and boutique presence in the market through local events and community outreach.
  • Influence team to strengthen Client Relationship Management (CRM) mindset and utilize CRM tools.
  • Manage client database according to IWC's guidelines.
People Development

Identify and recruit new talents, compose and retain a high-performing team.

  • Lead by example, demonstrating passion for IWC, its products, mission, and values.
  • Conduct in-store training, coaching, and daily briefs.
  • Build individual objectives and development plans.
  • Conduct one-to-one coaching sessions to review performance and provide constructive feedback.
  • Oversee annual review process for boutique staff, assessing team and individual performances.
Profile

Strong entrepreneurial spirit, leadership skills, and sales skills.

  • Excellent communicator with strong social skills and ability to build relationships.
  • High emotional intelligence and general education.
  • Ability to positively lead, coach, and develop talents/team members from different backgrounds.
  • Ability to analyze selling reports, identify business trends, and react quickly to business needs.
  • Strong sense of client satisfaction, luxury experience, etiquette, and human behavior.
  • Customer-centric mindset in all aspects of the business.
  • Open and outgoing personality.
  • Team player with good interpersonal competences and empathy.
  • Fluent in Spanish and English, ideally with one more relevant tourist language.
  • 5 years of boutique management experience or equivalent experience in hospitality.
  • Applicants with background in luxury retail sales or hospitality preferred.
Recruitment Process

Local Market: HR

Local Market: Country Manager

HQ: Regional Director

HQ: Retail Director

We are an equal opportunity company.

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