Forward Management Specialist

hace 2 semanas

Sant Cugat, Barcelona, España Mercedes-Benz A tiempo completo
Job Summary

We are seeking a strategic and proactive Forward Management Specialist to oversee the performance and quality of potential and actual transportation forwarders. In this role, you will be responsible for evaluating service levels, optimizing relationships, and implementing performance improvement initiatives.

Key Responsibilities:
  • Provide second-level support for quality and performance management using quality potential analysis and risk assessment for potential forwarders.
  • Conduct preventive and reactive audits to ensure compliance and quality standards.
  • Lead regular performance reviews with forwarders, including audit planning and execution to ensure continuous improvement.
  • Develop forwarders with high cost-saving potential (best-cost suppliers) to optimize logistics efficiency.
  • Manage the ramp-up of new forwarders in collaboration with logistics centers and suppliers, ensuring smooth integration.
  • Handle escalation management between logistics centers, purchasing departments, and forwarders to resolve issues and enhance supplier performance.
  • Lead frequent performance reviews and participate in on-site meetings with forwarders, involving relevant stakeholders (Logistics Centers, Purchasing, OGI Planning).
  • Define action plans for forwarder development and performance improvement, ensuring consistent follow-up and monitoring.
Requirements:
  • Bachelor's degree in business administration, Engineering, or a related field.
  • Proven experience in transportation, purchasing, auditing, or logistics planning.
  • Proficiency in business English (written and spoken).
  • Experience in forwarder or supplier management, with a focus on performance improvement.
  • Strong team player with excellent organizational and execution skills.
  • Exceptional communication skills to engage with both internal and external stakeholders.
Valuable Skills and Experience:
  • Knowledge of corporate business processes, preferably within the automotive industry.
  • Relevant experience as a Logistics Project Lead, Project Manager, Purchaser, or Consultant in high-demand environments.
  • Expertise in developing new methods, action plans, and standard processes across diverse teams and cultures.
  • Strong conflict management skills, with the ability to navigate and resolve disputes effectively.

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