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Renewal Manager
hace 2 meses
About the Role:
We are seeking a highly skilled and experienced Renewal Manager to join our team at Board. As a key member of our sales and customer success team, you will play a critical role in managing and renewing existing customer contracts.
Key Responsibilities:
- Renewal Management: Manage the end-to-end renewal process for existing customer contracts, ensuring timely and accurate renewals and ARR (Annual Recurring Revenue) retention or expansion. Proactively reach out to customers to discuss renewal terms, address concerns, and provide necessary information, as early as 6 months prior to contract expiration.
- Customer Relationship Management: Build and maintain strong relationships with existing customers to understand their needs and business objectives. Collaborate with the customer success team to ensure customer satisfaction and address any issues that may impact renewals.
- Sales and Upsell Opportunities: Identify and pursue upsell and cross-sell opportunities within the existing customer base. Work with the sales team to develop strategies for expanding the company's footprint within current accounts.
- Data Analysis and Reporting: Track and analyze renewal metrics, customer feedback, and market trends to identify areas for improvement. Provide regular reports on renewal performance, forecasting, and pipeline management.
- Process Improvement: Continuously refine and improve the renewal process to increase efficiency and customer satisfaction. Stay up-to-date with industry best practices and incorporate them into the renewal strategy.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in a renewal management, account management, or sales role, within the software industry.
- Knowledge of ordering and contract management system, tools, and processes.
- Strong negotiation and communication skills.
- Fluent in English, both written and verbal. Fluency in French will be considered a plus.
- Excellent interpersonal skills with the ability to build and maintain relationships with customers.
- Proven track record of meeting or exceeding renewal targets.
- Ability to analyze data and make data-driven decisions.
- Experience driving complex transactions and customer programs.
- Strong organizational skills with attention to detail.
- Proficiency in Salesforce and Microsoft Office Suite.
- Familiarity with customer success methodologies and practices.
