Luxury Client Services Executive

hace 2 meses

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

Are you ready to elevate your career?

Join our dynamic team at eDreams ODIGEO as a VIP Customer Communications Executive. This role is pivotal in our growing Communications department, based in Barcelona, where you will directly handle sensitive customer concerns while reporting to the VIP Customer Communications Team Lead.

About eDreams ODIGEO:

We are the world's leading travel subscription platform and a major player in the European e-commerce sector, serving over 20 million customers across 44 markets with 5 renowned brands. Our impressive statistics include:

  • 162 million bookings in the last fiscal year
  • Over 50,000 bookings processed daily
  • 100 million user searches conducted each day
  • A diverse workforce of 1,400 employees from more than 50 nationalities

At eDreams ODIGEO, we are transforming the travel booking experience through innovative technology and consumer insights, leading the way with our Prime subscription program.

Your Role and Responsibilities:

As a valued member of our Communications team, you will:

  • Handle VIP and sensitive customer complaints with utmost professionalism
  • Oversee complaints received via our Social Care channels
  • Address customer issues directed to Customer Service Management members
  • Ensure exceptional service for our esteemed clientele
  • Identify potential PR risks in various media outlets to mitigate negative exposure
  • Assist with legal and regulatory customer complaints and consumer rights cases
  • Collaborate on VIP Communications projects as needed
  • Analyze and report on the effectiveness of initiatives

Qualifications:

To excel in this role, you should possess:

  • A background in tourism
  • Experience managing customer complaints through various channels
  • Proficiency with CRM tools and G Suite
  • Exceptional writing and communication skills in English

What We Seek:

We value individuals who are:

  • Passionate about the travel industry
  • Skilled in judgment, diplomacy, and crisis communication
  • Analytical with a problem-solving mindset
  • Customer-oriented and capable of thriving under pressure
  • Team players eager to learn and grow

Additional Assets:

While not mandatory, the following will be advantageous:

  • Experience in PR, media relations, or VIP management
  • Knowledge of GDS systems like Amadeus or Galileo
  • Proficiency in additional languages such as French, German, Italian, Dutch, Portuguese, or Spanish

Why Choose eDreams ODIGEO?

We offer a competitive compensation package, including:

  • Prime Plus membership
  • Flexible benefits and performance-based bonuses
  • Relocation support and personalized career paths
  • A hybrid work model that promotes work-life balance
  • Opportunities for professional growth and internal mobility

Join us to shape the future of travel with a diverse and inclusive team that values innovation and creativity. We look forward to welcoming you to our eDreams ODIGEO family

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