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Senior Client Services Manager
hace 2 meses
Job Title: Senior Client Services Manager
Job Summary:
We are seeking a highly skilled and experienced Senior Client Services Manager to join our team at Bicester Village. As a Senior Client Services Manager, you will be responsible for coordinating and executing the Private Client strategy at La Roca Village through HNW clientele.
Key Responsibilities:
- Build and develop relationships with HNW clientele, creating a database and driving sales objectives through the conversion and delivery of high-spending footfall.
- Develop and manage the relationship with HNW guests, building and educating on a Clienteling mindset and culture in the Private Client Services team, Personal Shopper, Retail, and Hospitality.
- Develop Personal Shopper service and suites strategy into the Black Book database acquisition, working closely with Retail and the brand Referral program to acquire and engage HNWI for our Private Client Services and Black Book.
- Develop with Hospitality in Village Referral program to acquire and engage HNWI for our Private Client Services Black Book.
- Develop alongside with PCS Director the calendar of events and activities that need to be done to acquire new Clients and lead and supervise the PCS events manager on the execution of the events at the level and standard required.
- Build and develop relationships with 3rd parties (Institutions, Corporate entities, Private Clubs, Associations, International Expat communities) which target of members and HNWI are potential clients to acquire and engage for Private Client Services.
- Define and explore new business/incremental revenue opportunities.
- Develop a strong collaboration with Retail, Marketing/GKE, Hospitality, Business Analysts, etc.
Requirements:
- Previous experience of working closely with HNW clients.
- A strong network of HNW clients.
- Previous experience of a sales role with HNW clients.
- Experience of working in a luxury retail or hospitality environment.
- Experience of attending industry functions, such as National Days, cultural events, association events, and conferences, and provide feedback and information on market and creative trends.
- Strong communication skills.
- Fluent in Spanish and English.
About Us:
Bicester Village is the world's leading luxury shopping destination, and we are committed to creating magical and memorable experiences for our guests. Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better, including our brands, our guests, our people, and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allow us to lead ahead: Authenticity, Innovation, Passion, Critical Thinking, and Vision.
