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Global Customer Care Specialist with French or German
hace 2 meses
Job Title: Customer Support Representative with French or German
Job Overview:
Amadeus is seeking a highly skilled Customer Support Representative to join our award-winning team. As a key member of our global customer support team, you will be responsible for providing exceptional customer service, technical support, and follow-up on customer requests.
Main Responsibilities:
- Maintain High-Quality Customer Support: Provide timely and effective support to our global customers, ensuring their needs are met and exceeded.
- Technical Support and Escalations: Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed.
- Process Improvement: Identify areas for improvement and develop initiatives to enhance our customer service processes, ensuring we maintain our high standards.
- Cross-Department Collaboration: Work closely with other departments to resolve customer issues, providing a seamless experience for our customers.
About the Ideal Candidate:
- Customer Support Experience: Proven experience in customer support, with a strong track record of providing excellent service.
- Problem-Solving Skills: A skilled problem solver who can think critically and take initiative to resolve complex issues.
- Language Skills: Proficient in English and French or German (B2 level), with excellent communication skills.
- Technical Skills: Proficient in using software tools such as Salesforce or Microsoft Office.
- Hospitality Background: A background in hospitality or revenue management would be beneficial.
What We Offer:
- Vibrant Multicultural Environment: Join a diverse team with opportunities for international mobility and career growth.
- Competitive Benefits Package: Enjoy a comprehensive benefits package, including a pension plan, travel insurance, and other perks.
- Hybrid Working Model: Enjoy a flexible working model with a balance of remote and in-office work.
- Career Growth Opportunities: Develop your skills and career with Amadeus, one of the world's top software companies.
Diversity & Inclusion:
Amadeus is an equal opportunity employer, committed to diversity, equity, and inclusion. We strive to create a culture of belonging, where every employee can reach their full potential. We welcome applications from candidates from all backgrounds and perspectives.
