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Front Desk Hospitality Agent
hace 2 meses
Sonder is a hospitality company that's revolutionizing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for talented individuals to join our team.
The OpportunityWe're seeking a Front Desk Hospitality Agent to be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
Key Responsibilities:- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
We're looking for someone who is passionate about delivering exceptional guest experiences, has excellent problem-solving skills, and is comfortable working in a fast-paced environment. If you're a team player who is committed to providing outstanding customer service, we'd love to hear from you.
BenefitsWe offer a range of benefits to our employees, including competitive compensation, generous stock plan, medical, dental and vision insurance, flexible vacation, wellness and volunteering days, and annual free credits and discounts to stay in Sonders.
Join Our TeamWe're an equal-opportunity employer and value diversity at our company. We're committed to creating a workplace open to all, and we're proud to have created Sonder Circles, also known as employee resource groups, to foster a diverse, equitable, and inclusive workplace aligned with the communities we serve.
