Customer Operations Specialist

hace 1 día

Valencia, Valencia, España Signaturit Group A tiempo completo
About Signaturit Group

We are a company that is revolutionizing the way people do business through secure digital transactions. With over 250,000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and follow European standards and the ANSSI General Security Regulation to offer all legal guarantees in terms of securing our customers' online transactions.

What You Will Do at Signaturit

We are transforming and redesigning the standards of e-signature frameworks and moving to a comprehensive digital transaction security platform, leveraging cutting-edge technologies. As we expand, we are looking for a highly organized and technically skilled Customer Operations Onboarding Specialist to join our CSM team and play a pivotal role in our growth, alongside a solid team.

Responsibilities
  • Operations Management: Design and propose improvements and solutions to optimize existing processes in the internal Operations department.
  • Establish objectives, scope, timelines, and required resources for projects with main stakeholders.
  • Implement and monitor process changes at Signaturit Group.
  • Track and evaluate the achieved results.
  • Onboarding Project Management: The implementation of Signaturit Group solutions in our Customers.
  • Analyze and document existing projects from a functional standpoint, and ideally from a technical standpoint as well.
  • Coordinate and lead internal resources during the project execution.
  • Monitor project progress and ensure milestone and deliverable completion.
  • Identify and manage project-related risks and deviations.
  • Regularly report project status and results to Signaturit management and/or customer key stakeholders.
What We Believe Contributes to Your Success
  • Technical Knowledge: Experience in process management and continuous improvement methodologies.
  • Knowledge of project management tools and techniques.
  • Familiarity with standards and frameworks such as Agile or SCRUM, among others.
  • Ability to use project management software and process visualization tools.
  • Analytical Skills: Ability to analyze data and provide accurate diagnoses of processes.
  • Proficiency in process mapping.
  • Ability to identify critical points and areas of improvement in processes and projects.
  • Management skills: Excellent communication skills and ability to work in a team.
  • Capacity to lead and motivate multidisciplinary teams.
  • Problem-solving skills and effective decision-making ability.
  • Ability to manage multiple projects and priorities, in a wide project portfolio.
Benefits

We currently have implemented - and more to come:

  • Flexible remote work.
  • Working hour flexibility.
  • Summer working hours on Fridays, in July and August.
  • Free health insurance for the employee and a discount for children.
  • Flexible compensation plan with Coverflex.
  • English or French classes with native teachers.
  • Technical training with specialized platforms.
  • Birthday off.
  • Catering service at the office.
  • Free coffee and snacks at the office.

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