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Complaint Management Business Unit Director
hace 2 meses
About Importante Empresa
We are a leading company in the industry, committed to delivering innovative solutions that meet the diverse needs of our customers. Our mission is to create a healthier, more equitable world through our expertise in healthcare innovation.
Job Summary
As a key member of our team, the Complaint Management Business Unit Director will be responsible for overseeing the Failure Analysis Lab and/or the Complaint Handling team at our site. This role will involve maintaining Quality processes associated with product complaint handling, procedures, and controls to ensure compliance with established company procedures and worldwide regulations and standards.
Key Responsibilities
- Ensure the accuracy and completeness of data entry into the global complaint handling system to contribute to the achievement of department metrics and MD&D.
- Proactively identify failures in the global complaint handling system, where human error may lead to late regulatory reporting and complaint delays, by actively monitoring activities.
- Collect and communicate system issues to the system administrator and communicate resolutions to users globally.
- Lead global, multi-regional project teams and demonstrate strong leadership skills.
- Develop and maintain strong oral and written communication skills.
- Generate and distribute weekly, monthly, and quarterly metrics reports to stakeholders.
Requirements
This role requires a strong background in complaint handling, quality processes, and regulatory compliance. The ideal candidate will have experience working globally, with a proven track record of leading cross-functional teams and driving business results.
