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EMEA Consumer Operations Project Manager
hace 2 meses
Chubb is seeking a highly skilled EMEA Consumer Operations Project Manager to lead the development and management of programs and projects that support the organization's strategic direction. The successful candidate will be responsible for creating and delivering long-term goals, overseeing operating plans for programs, and ensuring the end-to-end delivery of major projects.
Key Responsibilities:- Develop and manage programs and projects to support the organization's strategic direction.
- Create and deliver long-term goals and objectives.
- Oversee operating plans for programs and ensure the end-to-end delivery of major projects.
- Manage a diverse set of partners, including IT, Digital, Operations, Claims, and Third-Party Administrator (TPA) management.
- Develop and implement evaluation methods to assess program strengths and identify areas for improvement.
- Manage a project team and/or workstream leads with a diverse array of talents and responsibilities.
- Ensure goals are met in areas including customer satisfaction, quality, and team member performance.
- Meet with partners to communicate project issues and decisions on services.
- Produce accurate and timely reporting of program status throughout its life cycle.
- Analyze program risks and develop mitigation strategies.
- Bachelor's degree or equivalent in business, business administration, insurance, or a related field.
- 3+ years of experience in major program/project management.
- Experience in managing large change programs in complex matrixed environments.
- Program business casing, concept development, solutions design, implementation, change management, team development, influencing senior partners, and a wide range of stakeholders.
- Professional certification and training around Prince, PMP, Agile, and Waterfall methods advantageous.
- Experience within the insurance sector desired but not essential.
- Regional office and multi-national environment experience.
- Good communication and negotiation skills.
- Ability to work with a large diverse group of stakeholders.
- Ability to demonstrate high degree of credibility and influence among stakeholders, both internally and externally at a senior management level.
- Previous experience working with EMEA countries.
- Strong analytical, reasoning, organizational, and negotiation skills.
- Strong ability to multitask and to work tasks without daily supervisor interaction.
- Self-starter – Proactive, investigative, willing to challenge assumptions and defend solution proposals at all levels.
