Emea Consumer Operations Project Manager
hace 1 mes
Emea Consumer Operations Project Manager
Job Summary:We are seeking a highly skilled Project Manager to lead the deployment of a new policy administration/billing operating system (Catalyst) and the migration of Chubb's legacy systems (System 6) onto the new platform. The successful candidate will be responsible for developing and managing programs and projects to support the organization's strategic direction, creating and delivering long-term goals, and overseeing operating plans for programs.
Key Responsibilities:- Organizing programs and activities in accordance with the mission and goals of the organization.
- Developing new programs to support the strategic direction of the organization.
- Managing a diverse set of partners, including running project governance, developing operating plans, and evaluating program strengths and identifying areas for improvement.
- Managing a project team and/or workstream leads with a diverse array of talents and responsibilities.
- Ensuring goals are met in areas including customer satisfaction, quality, and team member performance.
- Meeting with partners to make communication easy and transparent regarding project issues and decisions on services.
- Producing accurate and timely reporting of program status throughout its life cycle.
- Analyzing program risks.
- Bachelor's degree or equivalent in business, business administration, insurance, or a related field.
- 3 years plus experience in major program/project management.
- Experience in managing large change programs in complex matrixed environments.
- Professional certification and training around Prince, PMP, Agile, and Waterfall methods.
- Experience within the insurance sector is desired but not essential.
- Regional office and multi-national environment experience.
- Good communication and negotiation skills.
- Ability to work with a large diverse group of stakeholders.
- Ability to demonstrate high degree of credibility and influence among stakeholders, both internally and externally at a senior management level.
- Previous experience working with EMEA countries.
- Strong analytical, reasoning, organizational, and negotiation skills.
- Strong ability to multitask and to work tasks without daily supervisor interaction.
- Self-starter – Proactive, investigative, willing to challenge assumptions and defend solution proposals at all levels.
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