Senior Project Manager

hace 2 semanas

Nanclares de la Oca, Álava, España Docplanner A tiempo completo

About Docplanner

Docplanner is a leading healthcare technology company that empowers patients and doctors to improve the healthcare experience. With a presence in 13 countries and over 90 million patients trusting us every month, we are committed to making healthcare more human.

Job Description

We are seeking a highly skilled Senior Project Manager to join our team. As a key member of our project leadership team, you will be responsible for overseeing and managing projects aimed at improving patient support and satisfaction.

Key Responsibilities

  • Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
  • Data-Driven Decision Making: Utilize SQL and project management tools to analyze data, create reports, and provide actionable insights for continuous improvement.
  • Content and Policy Management: Develop and implement policies, guidelines, and content that enhance the customer experience and reflect user feedback.
  • Innovation and Problem Solving: Bring new ideas and solutions to the table, addressing challenges proactively and strategically.
  • Automation and Machine Learning: Leverage automation and machine learning technologies to streamline processes and improve efficiency.
  • User Feedback Loop: Propose user feedback loop to ensure customer needs and expectations are met.
  • Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
  • Operational Excellence: Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures.
  • Project Planning and Execution: Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements.

Requirements

  • Proven experience in project management or a related role, preferably in tech companies.
  • Strong analytical skills with SQL knowledge.
  • Proficiency in project management tools (e.g., JIRA, Trello).
  • Knowledge of programming logic and ability to perform basic coding tasks.
  • Understanding of AI basics and experience with automation and machine learning.
  • Excellent communication, negotiation, and interpersonal skills.
  • Experience with user feedback analysis and continuous improvement methodologies.
  • Being flexible.
  • Problem-solving skills.
  • Fluency in English is mandatory; Spanish is a plus.

What We Offer

  • Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.
  • Share options plan after 6 months of working with us.
  • True flexibility and work-life balance: Remote first in one of our legal entities or hybrid work model in one of our office locations.
  • Flexible working hours.
  • Paid time off according to your location of work.
  • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
  • Health insurance according to your location of work.
  • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

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