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Customer Relationship Management

hace 2 meses

Madrid, Madrid, España Confiarte A tiempo completo

About Confiarte

Confiarte is a leading provider of customer relationship management (CRM) solutions, dedicated to helping businesses build strong relationships with their customers.

Job Summary

We are seeking a highly skilled CRM Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and implementing CRM strategies to drive business growth.

Key Responsibilities

  • Provide timely and effective customer support via various channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Develop and implement CRM strategies to improve customer engagement and retention.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Monitor and analyze customer feedback to inform business decisions.

Requirements

  • 2+ years of experience in customer-facing roles, preferably in a CRM environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in CRM software and tools.

What We Offer

At Confiarte, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.