Principal Technical Content Developer

hace 3 semanas

Barcelona, Barcelona, España Autodesk A tiempo completo
Job Title: Principal Technical Content Developer

Autodesk is seeking a highly skilled Principal Technical Content Developer to join our Content Strategy & Experience team in Customer Technical Success (CTS). As a key member of our team, you will be responsible for managing a catalog of product support content for Autodesk supported industries.

Key Responsibilities:
  • Collaborate with teams to identify customer needs and develop audience-centric content plans across the post-purchase journey.
  • Design and implement programs to match customer needs with appropriate content formats and distribution channels.
  • Create, edit, and direct new content creation and improvements to increase consumption and findability of support content through digital channels.
  • Review existing content to identify gaps and requirements for further development.
  • Ensure the right content is available to all users at the right time.
  • Manage new products content integrations and products rebrand.
  • Determine goals for technical content development initiatives and monitor their effectiveness.
  • Guide and train CTS staff on best practices for content creation and improvements.
  • Represent CTS at industry events and build trust and authority across a network of peers and teammates.
Requirements:
  • 8+ years of relevant work experience in content management or content development.
  • 5+ years of experience in designing and implementing omnichannel audience-centric content plans.
  • Experience with Autodesk supported industries.
  • Solid project management experience managing cross-functional projects.
  • Analytical and pragmatic approach to achieving customer success.
  • Experience with content management systems, authoring tools, and other relevant software applications.
  • Understanding of customer success strategies and concepts.
About Autodesk:

Welcome to Autodesk, where amazing things are created every day with our software. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. Our Culture Code is at the core of everything we do, and we take great pride in our values and ways of working that help our people thrive and realize their potential.

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