Fashion Customer Service Representative

hace 1 semana

Barcelona, Barcelona, España Teleperformance A tiempo completo

About the Role:

Teleperformance, a global leader in customer experience management, is seeking a highly skilled Fashion Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to clients in the fashion industry.

Responsibilities:

  • Receive and manage incoming customer calls, ensuring timely and accurate product and service delivery.
  • Provide excellent customer service experience through various contact channels, enhancing customer satisfaction and engagement.
  • Manage customer orders, changes, and returns, ensuring seamless product and service delivery.

Requirements:

  • Excellent communication skills, with the ability to build credibility and trust with customers.
  • Advanced level of Dutch and English or Spanish language proficiency.
  • Ability to work well in a team environment and independently.
  • First-class written, verbal, and interpersonal skills.
  • Numerate and articulate, with excellent organizational and time management skills.

What We Offer:

  • Full-time position (39 hours/week), Monday to Friday, 9:00 to 18:00.
  • Long-term contract (Contrato indefinido) with a competitive salary.
  • Hybrid job, requiring residence in the Barcelona area.
  • Referral Program: Bring a Friend and receive a Referral fee (up to 2,000€ depending on the language/project).
  • Individual career paths to grow within the project.

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