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German-Speaking Team Supervisor
hace 3 meses
At Jobs Europe AB, we are a forward-thinking customer experience (CX) organization dedicated to transforming interactions for our clients and their customers. Our global team is passionate about fostering exceptional relationships, and we are equally committed to nurturing meaningful career paths for our employees. Whether you are embarking on your professional journey or seeking a new direction, we provide an environment that supports your growth and development. Here, you will connect with like-minded individuals who share your drive for excellence.
Key ResponsibilitiesWhy work with us?
If you are passionate about delivering outstanding experiences, you will thrive in our dynamic environment at Jobs Europe AB, collaborating with enthusiastic colleagues who value each day.
We are currently seeking a German-Speaking Team Supervisor to lead our exciting initiatives with prominent brands across various sectors, including technology, finance, travel, fashion, and healthcare.
Your role will involve:
- Engaging in client communications
- Assisting Advisors in resolving inquiries
- Evaluating and enhancing case management processes
- Monitoring case handling with effective time management
- Addressing and resolving cases
- Tracking and reporting team performance metrics
- Providing constructive feedback to new agents to foster improvement and motivation
- Inspiring team members to reduce turnover and retain motivated individuals
- Reporting productivity metrics to management on a daily basis
- Analyzing data and presenting findings to Supervisors and/or Program Managers
We are looking for candidates who:
- Possess proficiency in German and intermediate English skills
- Have a background in customer service
- Exhibit strong leadership capabilities
- Are familiar with CRM systems like Zendesk and have experience with IT tools such as MS Windows and MS Office
- Have experience collaborating with Product and Engineering Teams in a SaaS setting (preferred)
- Can quickly adapt to new software and evolving business needs
- Have knowledge of E-Commerce and ERP systems (beneficial)
What we provide:
You will receive comprehensive training and ongoing support from your managers and peers. You will gain valuable insights into new processes, enhance your language and communication skills, and work within a digital landscape utilizing cutting-edge technologies. The skills you acquire with us will position you as a valuable asset to our team and beyond.
Your advantages include:
- Full-time employment, 39 hours/week: Monday to Friday 9:00 - 18:00
- Competitive salary with performance-based bonuses
- Comprehensive training on company policies and project specifics
- Career advancement opportunities and specialized training programs
- Possibilities for international career mobility through our global program
We value diversity: At Jobs Europe AB, we are committed to fostering an inclusive and authentic workplace where everyone can thrive. If you feel you may not meet every qualification listed, we encourage you to apply regardless. We strive to match candidates with the right opportunities, whether for this position or future roles.
