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Customer Service Representative with High Level of Turkish Language Skills
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our Company Culture
We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We strive to create a vibrant and innovative culture.
About the Job
We are seeking a Customer Support Agent to join our team. As a Customer Support Agent, you will:
- Handle customer inquiries and strive for first-contact resolution.
- Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner.
- Offer an omnichannel service to our consumers via various channels.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
Requirements
To be successful in this role, you will need:
- A fluent level of Turkish with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- The ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
Benefits
We offer a range of benefits, including:
- A competitive salary.
- Top performance incentives.
- A generous holiday package.
- Paid bank holidays and an extra day in lieu.
- A hybrid work arrangement, with 3 days per month spent in the office and the rest working from home.
- Ongoing training and development opportunities.
- Access to best-in-class people engagement activities and programs.
