Staff Pub and Retail Manager
hace 2 días
Are you a motivated and experienced hospitality professional looking for a new challenge? We are seeking a dynamic Staff Pub and Retail Manager to join our team at Fairmont Chateau Lake Louise.
About the Role:The Staff Pub and Retail Manager will be responsible for the day-to-day operation of Stables Pub and Retail, serving the 800+ residents who live on property at Chateau Lake Louise. This is an ideal opportunity for an individual who aspires to reach the next level in their career and is looking for a high-impact role with a high level of autonomy.
Key Responsibilities:- Champion the overall offering and commitment to an excellent resident experience, working with the Colleague Services team, Lifestyles manager, and restaurant Chef to offer the best possible resident restaurant, event space, and retail.
- Hire, train, and lead an engaged team of 5 to 8 team staff members, building a culture of service excellence.
- Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and guidelines.
- Carefully manage the pub arrival policy, ensuring ID's are checked and managed in line with AGLC requirements.
- Ensure effective working relationships and clear communication is maintained with all colleagues and leaders within the department and other departments.
- Work with the key departments in the hotel to address staffing needs, and execute high-level staff events.
- Develop and administer the departmental Employee Engagement Survey Action Plan.
- Critically assess procedures, policies, and methods of operation and alter them where necessary to enhance service.
- Ensure the operation is financially responsible by managing costs, purchases, and productivity.
- Collaborate with the culinary team to ensure that a common vision is shared and delivered.
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
- Develop and maintain a safety culture within the department and ensure departmental adherence to, and awareness of, Health and Safety standards are met.
- Ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
- Achieve or exceed all targeted objectives as set out for the departmental goals.
- Attend communication meetings, Town Halls, Leadership Meetings, and others as applicable, and ensure that the daily and long-term vision of the hotel is reflected in the operation of Stables.
- Communicate with the hotel at large about menus and offerings.
- Departmental payroll administration.
- Ensure a clean and safe working environment, and be a champion of Health and Safety in Food and Beverage and the hotel.
- Adhere to all hotel environmental policies and initiatives.
- Carry out any other tasks as assigned.
- 1+ years at an Assistant Manager or Supervisory level of experience required.
- Must have strong, proven leadership qualities and management skills.
- Willingness to develop beverage knowledge and manage and grow an effective beverage program.
- Working knowledge of Dayforce and Microsoft applications an asset.
- Post-Secondary Degree in Hospitality or Food and Beverage Management an asset.
- A demonstrated ability to delegate and follow up on tasks, ensuring results.
- Completion of Global Leadership Program, Train the Trainer, or Interaction Management an asset.
- Self-motivated, with the ability to make effective decisions, communicate, solve problems, and collaborate with key stakeholders is essential.
- Demonstrates initiative, and the ability to multitask and work with minimal supervision.
- Ability to maintain high service levels under pressure.
- Physically fit to clear tables repeatedly, move furniture, bend, stand, and walk for long periods.
- Ability to consistently stand and walk throughout shift.
- Certification through AGLC for Protec and Proserve. Time spent and fees paid for by hotel.
- Subsidized staff accommodation provided on-site for full-time status employees.
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal).
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full-time permanent status employees.
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability).
- Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support.
- Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa.
- Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events.
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor.
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Apply today and take the first step towards a new adventure
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