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We are a rapidly growing startup with headquarters in Spain, founded in Barcelona, and expanding to include offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.
We provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving / buying furniture, etc. This gives choice and flexibility to allow people to plant their roots anywhere.
Backed by Europe's best Venture Capital firms, we are currently ranked in the top 10 startups in Spain by Linkedin, and have successfully raised a Series A investment round of €27 million to propel our growth throughout Western Europe.
Our CultureWe honor diversity, compassion, and honesty above all else in our team. We've got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks.
RoleAs a Guest Operations Coordinator, you will be responsible for the entire lifecycle management of bookings, from initial booking to post-check-out, ensuring a seamless and efficient process that meets Ukio's high standards of service and customer satisfaction.
Key Responsibilities- Booking Management: Oversee and manage the entire lifecycle of bookings from initial booking to post-check-out, ensuring all processes are completed accurately, efficiently, and on time.
- Stakeholder Coordination: Develop and maintain strong relationships with key stakeholders to ensure alignment and effective communication throughout the booking process.
- Operational Excellence: Work as part of a team to ensure all bookings are handled efficiently, while taking ownership of the overall process.
- Process Improvement: Continuously review and refine booking processes to improve efficiency, reduce errors, and enhance customer satisfaction.
- Relationship Management: Foster good relationships and alignment with key stakeholders to ensure a collaborative approach to booking management.
- Administrative Support: Provide administrative support related to booking management, including maintaining booking records and ensuring all relevant information is captured accurately.
- Reporting & Analysis: Generate and maintain reports on booking performance, identifying trends, areas for improvement, and opportunities for increased efficiency.
We are looking for a highly organized and detail-oriented individual with a strong background in operations coordination, booking management, or a related field. The ideal candidate will have:
- Bachelor's degree in Business Administration, Operations, or a related field.
- 1+ year of experience in operations coordination, booking management, or a related role.
- Fluency in English and Spanish.
- Strong organizational and multitasking skills, with the ability to manage multiple bookings and stakeholders simultaneously.
- Proactive problem-solving abilities and a strong sense of ownership and accountability.
- Experience working with cross-functional teams and managing complex processes.
- Familiarity with booking management software or tools is a plus.
- Strong analytical skills, with experience in reporting and data analysis.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
We offer a range of benefits to support our team members' well-being and career growth, including:
- Private Health Insurance with SANITAS.
- Flexible retribution with Payflow.
- UKIO Anniversary gift.
- Team buildings and office events.
- Transportation card.
- Breakfast at the office, fruits, nutrition bars, free coffee / tea, and popcorn
- An amazing internal culture and no dress code
- International working environment with many different nationalities
We value diversity and inclusion, and encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and / or belief.
