Automation Specialist
hace 5 días
Job Summary
We are seeking a highly skilled Automation Specialist to join our team at Emburse. As an Automation Specialist, you will play a critical role in creating scripts that meet the complex needs and requirements of our customers.
Key Responsibilities
- Script Development: Develop scripts that provide exports for third-party systems, ensuring seamless integration and data exchange.
- Process Improvement: Identify areas for automation and work on projects to simplify existing processes, increasing efficiency and reducing manual errors.
- Collaboration: Collaborate with project managers and customers to ensure Service Level Agreements (SLAs) are met and quality of configuration is maintained.
- Technical Expertise: Configure products to meet complex customer needs, utilizing programming languages such as Java, Python, JSON, Groovy, and Jenkins.
- Customer Support: Provide excellent customer service, responding to customer inquiries and resolving issues in a timely manner.
- Knowledge Sharing: Mentor junior analysts and assist with solution design and troubleshooting, promoting knowledge sharing and best practices within the team.
- Request Management: Use case tracking systems to track and manage requests, ensuring timely completion and customer satisfaction.
Requirements
- Experience: Minimum of 2 years' experience in customer service, support, web design/development, or a related field.
- Technical Skills: Proficiency in Python, SQL, Groovy, Java, bash commands, Git commands, and GitHub.
- Soft Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Preferred Qualifications
- Enterprise Software Experience: Experience supporting software applications and knowledge of enterprise-level financial applications.
- Technical Certifications: Certifications in programming languages, such as Groovy or Java.
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