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Spain Agency Manager
hace 2 meses
Job Summary:
This role is an exciting opportunity to join Mygwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community, as an Agency Manager for Wfs/Wfs Agency Management Team in Spain.
About the Role:
The Agency Manager will be accountable for the performance management of an allocated third-party staffing agency(ies) across the Spain territory, owning the tactical and strategic relationship to deliver our goals.
Key Responsibilities:
- Own the relationship with an allocated third-party staffing agency(ies) for the purpose of performance monitoring and hold the vendor to account for delivery against a set of pre-agreed contractual metrics.
- Partnering with, advising and supporting the staffing agency, using functional expertise, to remove blockers that impact agency performance.
- Support Agency Risk team (for hiring) and OpsPXT partners (for post hire) to address repeated agency underperformance or escalations in partnership with Business Management team.
- Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring and monitor agency completion of required actions in a timely manner.
- Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.
- Represent staffing agency requirements and considerations in cross functional strategic programs at territory and/or country level including but not limited to technology, product, policy or process changes.
- Support with cross functional transformation programs to define territory level strategies with regards to third party staffing agency usage.
Requirements:
- Bachelors Degree or equivalent.
- Experience in volume staffing, capacity planning, operations, or an associated function.
- Vendor management experience across large geographical region.
- Highly numerate, with strong analytical/Excel skills.
Preferred Qualifications:
- Masters degree or equivalent.
- Previous experience partnering with senior, cross functional stakeholders to determine the right goals, inform decisions and design long-term solutions.
- Experiencing managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
- Able to deliver independently, and take the lead on tactical and strategic initiatives.
- Strong business acumen with good judgement.
- Able to evaluate and make trade-offs short vs. long-term needs.
- Handle complex problems/efforts, decisions and escalations.
- Skilled mediator, able to balance conflicting priorities and finds a path forward in difficult situations.
- Knowledge and understanding of internal and external metrics, drivers and focus areas for the business and organisation.
- Comfortable using data and evidence to convey ideas and recommendations on complex topics that scale across regions.
- Adaptable and flexible to respond to the changing needs of the business while maintaining velocity.
- An enthusiastic team player with a strong drive to create a positive work environment.
- Comfortable with high volume workload.
