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Luxury Reservation Expert
hace 2 meses
Are you passionate about delivering exceptional customer experiences and exploring the world of luxury hospitality? We're seeking a talented individual to join our team as a Luxury Reservation Consultant at Accor Global Reservation Centre.
About the RoleAs a Luxury Reservation Consultant, you will be the connection between Accor and our discerning guests, providing personalized service and expert knowledge to create unforgettable experiences. Your mission will be to:
- Respond to guests' requests in a creative and unscripted environment, showcasing your Heartist skills.
- Have authentic conversations while booking global travel experiences to luxury destinations, sharing your passion for hospitality and making thoughtful recommendations.
- Collaborate with a dynamic team of passionate individuals dedicated to excellence, engaging in a collaborative atmosphere that values diversity and inclusivity.
As a Luxury Reservation Consultant at Accor, you will enjoy a range of benefits, including:
- A comprehensive training plan to help you understand our culture, values, business, and quality standards.
- Inclusive and international workplace with a diverse team of over 30 nationalities.
- Collaborative atmosphere with a dynamic team of passionate individuals.
- Exclusive discounts at our iconic properties worldwide.
- Daily meal allowance and private health insurance.
- Incentive plan with rewards based on smart goals.
- Global reach and opportunities to make a positive impact in the community.
To succeed in this role, you will need:
- Relevant experience in sales, customer service, hospitality, or tourism, with a background in luxury travel.
- Native or proficiency level in German and fluency in English (C1-C2).
- Comfortable with computers and new software.
- Genuine interest in travel and hospitality.
- Ability to understand and respond to guests' needs.
- Strong verbal and written communication skills.
We're looking for a talented individual who is passionate about delivering exceptional customer experiences and exploring the world of luxury hospitality. If you're a team player with a passion for travel and hospitality, we encourage you to apply for this exciting opportunity.
