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Community Engagement Specialist
hace 2 meses
Role Summary
We are seeking an experienced Community Engagement Specialist to join our team at Proton AG. As a key member of our community team, you will be responsible for driving growth, engagement, and excitement across all our social media platforms, communities, and other outlets where we interact with our highly engaged audience.
Key Responsibilities
- Community Growth and Engagement
- Develop and implement strategies to grow our community across various social channels, including X, Instagram, Reddit, WhatsApp, Telegram, Matrix, and Discord.
- Generate compelling content that resonates with the community, drives engagement, and aims to educate, inspire, and entertain existing and new audiences.
- Serve as the bridge between the community and our development team. Gather feedback, monitor community sentiment, and provide insights to guide product improvements and developments.
- Efficiently manage and mitigate any community-related issues or crises, protecting Proton's reputation and community trust.
- Contribute to the team's reports and help make sense of our social media presence, community engagement, and content performance.
- Maintain a constant understanding of platform best practices and changes.
Requirements
- 3+ years of experience in community and brand reputation management
- 1+ years of experience in tech/SaaS
- Demonstrated success in managing and growing social media accounts and online communities
- Experience with managing crisis communications and brand reputation
- Outstanding written communication skills
- Strategic planning and execution skills
- Solid understanding and passion for the internet and social media
- Independent, self-motivated, and proactive
- EN native speaker
- Experience with both B2C and B2B audiences
- Comfortable working in fast-paced environments
- A personal interest in online privacy and security
Why Proton
- Office Environment
- Collaboration is easier and more effective in person.
- Technology and Resources
- We provide all the devices and software you need to excel in your role.
- Benefits and Perks
- Lunch and snacks are provided by Proton every day at our offices.
- We support our employees with transport costs.
- You get stock options when you join us.
- You can define your own working hours.
- We are committed to your professional growth.
- Comprehensive health insurance plans and wellness programs.
- Our Commitment to Diversity and Inclusion
- We believe diversity drives innovation. We are committed to fostering an inclusive environment.
