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SAP HCM Support Specialist
hace 3 meses
Schwarz Dienstleistung KG is seeking a dedicated professional to enhance our Service & Support division, focusing on HR Systems, particularly within the SAP HCM and SuccessFactors platforms.
Key Responsibilities- Collaborate with our international team to provide exceptional support in HR Systems.
- Assist HR Keyusers and Business Solutions Experts with troubleshooting and resolving issues.
- Manage and document incoming error tickets, ensuring timely resolution.
- Engage closely with both internal and external development teams to optimize processes.
- Conduct training sessions for local support teams as needed.
- Continuously improve support processes and operational efficiency.
- Implement proactive and reactive problem management strategies to minimize disruptions.
- Act as the primary contact for application support.
- A degree in Information Technology or a related field is preferred.
- Professional experience in support roles or IT projects is essential.
- Familiarity with Support Ticketing Systems is advantageous.
- Knowledge of SAP HCM is beneficial.
- Fluency in English and German is required.
- A strong motivation to learn and adapt to new topics is essential.
- Demonstrated analytical skills and a knack for process optimization.
- Ability to thrive in an international team environment.
- Results-oriented mindset with a flexible and resourceful approach.
- Understanding of ITIL principles is a plus.
- A permanent position within a reputable organization.
- Comprehensive training in SAP HCM and SuccessFactors, along with other professional development opportunities.
- Ownership of specific areas as a key expert.
- A collaborative and motivated international team environment.
- Job security within a dynamic retail organization.
We are eager to consider your application.
