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Senior Advertising Account Manager
hace 2 meses
Job Summary
As a Senior Advertising Account Manager at Microsoft, you will be responsible for managing a portfolio of advertisers, ensuring our Microsoft Advertising offering is valued and understood, driving revenue by linking customers' needs and objectives to our solutions, and building personable and trusting relationships that increase customer satisfaction.
Key Responsibilities
- Proactively solicit feedback on additional needs, products, and features to develop targeted marketing strategies for clients;
- Own the day-to-day management for your book of business, proactively expanding strategic networks of key internal and external partners for customers to ensure execution of core tasks and account transactions, and to provide seamless account management experience;
- Grows sales and partner impact, engaging key partners to develop, share, and promote client plan strategies that meet Microsoft and client business needs;
- Becomes an expert of client accounts, proactively monitoring all account activities (e.g., what to prioritise, managing escalations, billing, revenue flow, budget changes) to ensure account health and elevate client's business;
- Leverages relationships with key client contacts, seeking client feedback (both formal and informal) regarding ways to acquire / retain / grow more of their business and to identify and understand the drivers of satisfaction;
- Helps in the creation of long-term strategies aimed at maintaining levels of client satisfaction, anticipating issues / risks on customer satisfaction, identifying drivers of dissatisfaction, determining the root cause of problems, and removing blockers;
- Educates clients on Microsoft's strategy and other products and services as well as the benefits of the Microsoft Advertising platform and other features of the digital portfolio;
Requirements
- Native / Fluent English language required;
- Extensive work experience in Digital Advertising Sales, Advertising, or Marketing with a focus on digital advertising;
- Experience of online media or search engine marketing sales and service experience required;
- Proven track record of exceptional performance and high productivity;
- Excellent communication and presentation skills;
- Demonstrated ability to consistently meet or exceed revenue goals or targets;
- Proven ability to understand customer needs, create and deliver customised, customer-focused pitches and solutions;
- Strong analytical skills;
- Solid knowledge of the online advertising industry, trends, and customers' needs;
- Passion and curiosity for technology as an enabler for customer and company growth;
- Ability to travel up to 25% as appropriate;
Benefits
- Industry leading healthcare;
- Educational resources;
- Discounts on products and services;
- Savings and investments;
- Maternity and paternity leave;
- Generous time away;
- Giving programs;
- Opportunities to network and connect;
