User Support Specialist

hace 3 semanas


Torrejón de Ardoz, Madrid, España European Satellite Services Provider A tiempo completo
Job Title: User Support Engineer F/M

European Satellite Services Provider (ESSP) is seeking a highly skilled User Support Engineer to join our team. As a User Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues they may encounter.

Key Responsibilities:
  • Provide timely and effective support to customers via various communication channels
  • Resolve technical issues and escalate complex problems to senior engineers as needed
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain documentation, procedures, and knowledge base articles
  • Contribute to the development and maintenance of our EGNOS Helpdesk ticketing tool
Requirements:
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in English (C1) and Spanish (desirable)
  • Engineering degree or equivalent
  • Experience in the satellite navigation domain or relevant application market segment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible working hours and telecommuting options

ESSP is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.


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