User Support Specialist
hace 3 semanas
European Satellite Services Provider (ESSP) is seeking a highly skilled User Support Engineer to join our team. As a User Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues they may encounter.
Key Responsibilities:- Provide timely and effective support to customers via various communication channels
- Resolve technical issues and escalate complex problems to senior engineers as needed
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain documentation, procedures, and knowledge base articles
- Contribute to the development and maintenance of our EGNOS Helpdesk ticketing tool
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in English (C1) and Spanish (desirable)
- Engineering degree or equivalent
- Experience in the satellite navigation domain or relevant application market segment
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and telecommuting options
ESSP is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
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