User Support Engineer

hace 2 semanas

Torrejón de Ardoz, Madrid, España European Satellite Services Provider A tiempo completo

About the Role

We are seeking a highly skilled User Support Engineer to join our team at European Satellite Services Provider. As an EGNOS Helpdesk Specialist, you will be responsible for providing top-notch support to our users, ensuring their experience with our EGNOS services is seamless and efficient.

Key Responsibilities:

  1. Manage user registrations, respond to queries, and resolve issues in a timely manner
  2. Contribute to the development and maintenance of Helpdesk procedures and documentation
  3. Collaborate with the Front Desk team for 24/7 support services
  4. Monitor and report Helpdesk activity, providing insights to improve our services
  5. Evolve and maintain the EGNOS Helpdesk ticketing tool, ensuring it meets our evolving needs
  6. Interface with the IT department and external providers for administration, upgrades, and evolutions
  7. Elaborate and publish monthly performance reports, maintaining users' notifications and communication templates
  8. Contribute to EGNOS communication plans and publish customised service performance reporting

Requirements

To succeed in this role, you will need:

  1. Strong communication skills and the ability to synthesise complex information
  2. Good autonomy and initiative, with a team player spirit
  3. Experience in user interfaces, reporting, and helpdesk/service desk services
  4. Experience in ticketing tools management and basic web layout design
  5. Good knowledge of GNSS and EGNOS services and applications
  6. English (C1) - CEFR and Spanish (desirable)
  7. Engineering degree or equivalent, with experience in the satellite navigation domain or relevant application market segment

What We Offer

As a User Support Engineer at European Satellite Services Provider, you will enjoy:

  • A competitive package, including bonuses based on objectives, teleworking options, and comprehensive benefits
  • A sustainable mobility package, including home/office travel reimbursement and 29 holidays per year
  • A commitment to cultural diversity, gender equality, and the employment of disabled workers

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