User Support Engineer
hace 2 semanas
About the Role
We are seeking a highly skilled User Support Engineer to join our team at European Satellite Services Provider. As an EGNOS Helpdesk Specialist, you will be responsible for providing top-notch support to our users, ensuring their experience with our EGNOS services is seamless and efficient.
Key Responsibilities:
- Manage user registrations, respond to queries, and resolve issues in a timely manner
- Contribute to the development and maintenance of Helpdesk procedures and documentation
- Collaborate with the Front Desk team for 24/7 support services
- Monitor and report Helpdesk activity, providing insights to improve our services
- Evolve and maintain the EGNOS Helpdesk ticketing tool, ensuring it meets our evolving needs
- Interface with the IT department and external providers for administration, upgrades, and evolutions
- Elaborate and publish monthly performance reports, maintaining users' notifications and communication templates
- Contribute to EGNOS communication plans and publish customised service performance reporting
Requirements
To succeed in this role, you will need:
- Strong communication skills and the ability to synthesise complex information
- Good autonomy and initiative, with a team player spirit
- Experience in user interfaces, reporting, and helpdesk/service desk services
- Experience in ticketing tools management and basic web layout design
- Good knowledge of GNSS and EGNOS services and applications
- English (C1) - CEFR and Spanish (desirable)
- Engineering degree or equivalent, with experience in the satellite navigation domain or relevant application market segment
What We Offer
As a User Support Engineer at European Satellite Services Provider, you will enjoy:
- A competitive package, including bonuses based on objectives, teleworking options, and comprehensive benefits
- A sustainable mobility package, including home/office travel reimbursement and 29 holidays per year
- A commitment to cultural diversity, gender equality, and the employment of disabled workers
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