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Technical Support Specialist
hace 2 meses
Are you looking for a challenging role that will help you grow professionally and personally? Do you enjoy working in a fast-paced, customer-centric environment and have excellent communication skills?
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team in Valencia, Spain. As a Technical Support Specialist, you will be responsible for providing top-notch support to our B2B customers, mainly through email and chat, but also phone.
Your key responsibilities will include:
- Providing timely and effective support to our B2B customers
- Collaborating with your colleagues to improve the customer experience
- Troubleshooting, innovation, and change management
- Handling payment inquiries from sellers and buyers through various client platforms
- Improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- MAPPING AND IMPROVING BUSINESS PROCESSES TO ENHANCE CUSTOMER JOURNEY AND SATISFACTION
To succeed in this role, you will need:
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in an ambitious team
What's in it for you?
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills: communication, innovation, and implementation of new technology
- Free lunch and breakfast at the office
- An international working environment with 20+ nationalities
About Blu Selection:
We are a refreshing start-up environment based in Valencia, Spain. We are not outsourcing Customer Service Departments, but more co-scaling Start-ups and support. You will benefit from our great atmosphere and chances to grow.
