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Customer Service Representative with High Level of Turkish Language Skills
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.
Our Client
Our client is a leading manufacturer of hygiene, health, and nutrition products, trusted by consumers worldwide for generations. They are committed to protecting, healing, and nurturing people and the planet.
Job Overview
As a Customer Support Agent, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work collaboratively with customers to provide product information and resolve queries, while also developing a sound understanding of our client's products and services.
Key Responsibilities
- Provide exceptional customer service via various communication channels.
- Develop a deep understanding of our client's products and services.
- Work collaboratively with customers to resolve issues and provide product information.
- Meet or exceed customer satisfaction targets.
- Contribute to a positive and inclusive work environment.
Requirements
To be successful in this role, you will need:
- A fluent level of Turkish with exceptional grammar and spelling skills.
- High level of English (Both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive customer issues with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
What We Offer
We offer a competitive salary, comprehensive training, and opportunities for growth and development. You will also have access to a range of employee benefits, including paid holidays, employee assistance programs, and referral programs.
