Technical Knowledge Specialist

hace 3 días

Barcelona, Barcelona, España Red Bud Regional Hospital A tiempo completo
About the Role

We are seeking a highly skilled Technical Knowledge Consultant to join our team at Red Bud Regional Hospital. As a Technical Knowledge Consultant, you will play a critical role in elevating our department's understanding of new functionality and enabling our team to tackle more complex assignments.

Key Responsibilities
  • Knowledge Capture: Investigate product features and solutions in advance of any new training courses being created, to expedite content development.
  • Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content, and validating documentation.
  • Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community.
  • Liaise with our support teams to understand which topics are causing concern and determine documentation/training approaches to help solve the underlying issues.
Enablement
  • Function as a SME to the Product Knowledge department.
  • Use effective knowledge transfer to accelerate department deliverables.
  • Deliver department-level training and enablement sessions to deepen their understanding of the platform.
  • Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions.
  • Identify shortfalls in knowledge to help enhance the value of our documentation and training content.
  • Help maintain and update the OneStream application used for creating new courses.
  • Validate content for the Release Highlights eLearning course.
Content Validation
  • Support the Documentation team by providing practical use cases for reference material, release notes, and other documentation.
  • Support the Content Development team to ensure the technical accuracy of learning assets.
Requirements
  • BSc / MSc in Computer Science, Finance, Accounting, or Information Technology.
  • 3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.
  • Technical proficiency with, and an understanding of, enterprise technologies.
  • Experience working in a growth organization where quick-thinking and flexibility are essential.
Preferred Requirements
  • Accounting or finance background.
  • Product knowledge equivalent to a OneStream Certified Architect.
  • Knowledge of SQL database technologies and database management.
  • Knowledge of VB.net.
What We Offer
  • Transparency around corporate structure, salary, and benefits.
  • Core value of customer success.
  • Variety of project work (not industry specific).
  • Strong culture and camaraderie.
  • Multiple training opportunities.

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