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Client Protection Services Manager
hace 3 meses
Job Overview:
ES87 Enterprise Solutions Outsourcing España, S.L.U. is a prominent global provider of professional services, dedicated to spearheading the digital evolution of our clients. We focus on advising and guiding organizations in leveraging technology to achieve optimal outcomes and enhance their competitive edge. With a robust workforce of over 130,000 skilled professionals and technologists across more than 70 countries, we deliver advanced IT services and solutions through a vast network of partners.
In Spain, we stand as a key player in the IT sector, employing nearly 8,000 experts across thirteen locations. Our centers of excellence specialize in cutting-edge technologies, including Cloud, Business Intelligence, AI, and Automation, serving over 200 clients from diverse industries in both public and private sectors. We collaborate with leading firms that rely on us for their digital transformation journeys.
We are committed to fostering diversity and inclusion, actively promoting the integration of individuals with disabilities, and proudly maintaining a workforce with approximately 49% female representation.
At ES87, we are in search of a Client Protection Services Manager to join our exceptional Security Iberia team.
Key Qualifications:
A university degree in Computer Engineering, Information Systems, or a related discipline, or equivalent experience. At least 2 years of experience in Information Technology, particularly in Service Management and Cybersecurity. Demonstrated experience in managing Security Operations Center (SOC) functions and overseeing managed security services. Exceptional communication and presentation abilities, capable of conveying complex information clearly and effectively. Strong organizational, coordination, and meeting facilitation skills. Proficient in IT Service Process management and established procedures. Previous project management experience is highly advantageous. ITIL certification is a valuable asset. High proficiency in English is required. Technical expertise in tools such as Splunk, Crowdstrike, Palo Alto, Fortinet, Checkpoint, AWS, Microsoft, and Proofpoint.Responsibilities:
SOC Oversight: Manage the operations of the Security Operations Center, ensuring efficient and effective service delivery to meet client requirements. Managed Services Supervision: Actively oversee and monitor outsourced security services to ensure they provide value, meet quality standards, and adhere to delivery timelines. Client Liaison: Serve as the primary contact for clients regarding contracted security services, ensuring proactive and transparent communication. Value Enhancement: Continuously identify opportunities to improve client value through innovative solutions and enhancements in service delivery. SLA Monitoring: Maintain and validate controls/KPIs to ensure outsourced security services meet contractual obligations, prepare SLA reports, and provide visibility to stakeholders. Relationship Development: Build strong relationships between ES87 cybersecurity teams and service providers to ensure alignment and effective collaboration. Incident and Change Management: Ensure all service processes, including incident, change, and problem management, are executed in accordance with ITIL and agile best practices. Service Enhancement: Implement and monitor improvement plans in line with ES87 expectations, ensuring alignment with company roadmaps and continuous service quality enhancement. Escalation Management: Manage escalations effectively to resolve issues promptly and maintain service quality. Reporting: Prepare and present comprehensive service reports for management, highlighting achievements, challenges, and areas for improvement. Client Advisory: Provide consultancy services to clients, addressing their security needs and ensuring they maximize the benefits of our services.Ideal Candidate Profile:
Over 5 years of experience in security and IT management. Certification in Computer Engineering or Telecommunications Engineering. Professional certifications in cybersecurity and project management. Proven ability to lead and coordinate technical projects in areas such as SIEM, SOC, Vulnerability Management, Threat Hunting, Forensics, and Cyber Intelligence. Experience in managing both internal and client-facing services. Strong interpersonal skills with the ability to effectively manage client relationships. Demonstrated capability to drive service improvements and deliver high-value outcomes for clients. Experience in applied security research. Background in applied cryptography, mathematics, or computer science. Familiarity with application security threat modeling. Experience in source code review.What We Offer:
Opportunities for professional development. Involvement in leading projects with market reference clients. A supportive and positive work environment. Flexibility and a healthy work-life balance. Engagement with leading technologies in the IT sector. Access to ES87 University with unlimited certification opportunities. Commitment to social responsibility. Stable employment conditions. Comprehensive social benefits.