Senior Customer Support Specialist
hace 4 semanas
RavenPack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content. We empower financial professionals to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information into their models or workflows.
Job DescriptionWe are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you will work closely with the Sales and Customer Support teams to support a global client base consisting of top banks and hedge funds.
Responsibilities- Develop a thorough understanding of our API products and service offerings to support both new trials and existing clients.
- Write Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API.
- Create scripts that mirror typical client workflows to improve onboarding and debugging efficiency.
- Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
- Resolve technical issues in a timely manner using available resources within the company.
- Demonstrated expertise in writing Python code and developing solutions to complex problems.
- Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
- Experience with Python-specific tooling and concepts like Pydantic and Poetry.
- Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions.
- Excellent verbal and written communication skills to convey technical concepts clearly and effectively to clients.
- Natural aptitude for troubleshooting and prior experience in collaborating across different teams to resolve technical issues efficiently.
- International Culture: We take pride in being a truly diverse global organization with a presence in Marbella, Spain, and New York and London.
- Competitive Salary: We believe in fairly rewarding your time and experience.
- Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
- Continuous learning: We provide the support needed to grow within the team.
- Innovation: We encourage you to speak up and tell us about your vision.
-
Senior Customer Support Specialist
hace 2 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout RavenPackRavenPack is a leading provider of Alternative Data analytics for financial services. Our products help financial professionals make informed decisions by analyzing large amounts of unstructured content. We are looking for a Senior Customer Support Specialist to join our Customer Success team in a global role.ResponsibilitiesAs a Senior...
-
Senior Customer Support Specialist
hace 2 semanas
Marbella, Málaga, España Ravenpack A tiempo completoRavenPack is a leading provider of Alternative Data analytics solutions for the financial services industry.Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.We are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella.As a Senior Customer Support Specialist, you will work...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoUnlock Your Potential as a Senior Customer Support SpecialistRavenPack is a leading Alternative Data analytics provider for financial services, and we're looking for a talented individual to join our Customer Success team in Marbella.About the RoleAs a Senior Customer Support Specialist, you will work closely with our Sales and Customer Support teams to...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoUnlock Your Potential as a Senior Customer Support SpecialistRavenPack is a leading Alternative Data analytics provider for financial services, and we're looking for a talented individual to join our Customer Success team in Marbella.About the RoleAs a Senior Customer Support Specialist, you will work closely with our Sales and Customer Support teams to...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout UsRaven Pack is a leading provider of alternative data analytics solutions for the financial services industry.Our cutting-edge technology enables financial professionals to analyze large amounts of unstructured content with speed and accuracy.Job DescriptionWe are seeking a Senior Customer Support Specialist to join our Customer Success team in...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoRavenPack is a leading Alternative Data analytics provider for financial services. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.We are looking for a Senior Customer Support Specialist to join our Customer Success team in Marbella.As a Senior Customer Support Specialist, you will work with the Sales and...
-
Senior Customer Support Specialist
hace 4 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout Raven PackRaven Pack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content. We help financial professionals enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
-
Senior Customer Support Specialist
hace 4 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout Raven PackRaven Pack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content. We help financial professionals enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout RavenPackRavenPack is a leading provider of alternative data analytics solutions for the financial services industry. Our clients rely on us for our speed and accuracy in analyzing large amounts of unstructured content. We help financial professionals enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
-
Senior Customer Support Specialist
hace 2 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout RavenPackWe are a leading Alternative Data analytics provider for financial services, empowering financial professionals to make informed decisions with speed and accuracy.Our clients rely on us for our innovative products, which enable them to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
-
Senior Customer Support Specialist
hace 2 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout usRaven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content.We provide the support needed to grow within the teamOur clients include the most successful hedge funds, banks, and asset managers in the...
-
Senior Customer Support Specialist
hace 2 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content.We are looking for a Senior Customer Support Specialist to join RavenPack's Customer Success team in Marbella. As a Senior Customer Support...
-
Senior Customer Support Specialist
hace 2 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout usRaven Pack is a leading provider of Alternative Data analytics solutions for the financial services industry.Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.We provide products that allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout us Raven Pack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.Raven Pack's products enable clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
-
Senior Customer Support Specialist
hace 4 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout RavenPackRavenPack is a leading provider of big data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.Job DescriptionWe are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you...
-
Senior Customer Support Specialist
hace 4 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout RavenPackRavenPack is a leading provider of big data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.Job DescriptionWe are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you...
-
Senior Customer Support Specialist
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout usRaven Pack is a leading provider of Alternative Data analytics solutions for the financial services industry.Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.We provide products that allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
-
Senior Customer Support Specialist
hace 2 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout Raven Pack:Raven Pack is a leading provider of Alternative Data analytics for financial services. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.Job Description:We are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you will work...
-
Senior Customer Support Specialist
hace 4 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout Raven PackRaven Pack is a leading provider of alternative data analytics solutions for the financial services industry. Our clients rely on us for our speed and accuracy in analyzing large amounts of unstructured content.Job DescriptionWe are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a key member of...
