Customer Service Representative
hace 2 días
At Exoticca Travel Co., we're seeking a highly skilled Customer Success Agent to join our dynamic team. As a key member of our customer support department, you'll be responsible for delivering exceptional service to our members and customers.
Key Responsibilities:- Provide pre-departure customer support, including answering incoming calls and emails, and providing destination and trip information.
- Help with visas and country-specific entry requirements, add or remove excursions, make cancellations, service amendments, and refund requests.
- Provide information about land and flight services, and help to solve confusion or problems with customer bookings.
- Offer in-destination customer support, handling incoming calls, emails, and Whatsapp messages, and supporting customers with flight delays or cancellations.
- Manage communication about crisis situations and achieve targets, such as Productivity (number of calls and emails answered), Quality Assurance score, etc.
- At least 2 years of contact centre and/or customer service experience, preferably in the travel agency, airline, hotel, car rental, and/or hospitality industry.
- Master at communication, listening, and soft skills, with the ability to assess a caller's needs and provide appropriate recommendations.
- Night shift availability, with the ability to work polyvalent schedules, including evenings, weekends, and holidays.
- Fluency in French, with a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US, and CA.
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model, with the option to work 3 days from home and 2 days at the office per week, in the heart of Barcelona.
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