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Customer Support Specialist for Pepe Jeans London

hace 3 meses


Barcelona, Barcelona, España CPM International A tiempo completo
About Us

CPM International operates on a global scale, providing services in over 30 nations. Our multilingual support is customized to meet the diverse needs of our clientele. We specialize in customer service, sales, and technical assistance solutions for businesses worldwide. At CPM International, we celebrate diversity and welcome individuals from all backgrounds, fostering an inclusive environment that empowers you to bring your authentic self to work. Join us in contributing to a dynamic and innovative workplace culture.

Our Client

AWWG is a prominent global fashion conglomerate that encompasses the brands Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans is a renowned denim label recognized for its premium quality, stylish, and durable apparel.

Constantly at the forefront of fashion innovation, Pepe Jeans adapts to contemporary trends while designing clothing that meets the evolving needs of its customers.

We seek exceptional individuals to join our team, immerse themselves in our brands, and provide outstanding service to our clientele.

Our Values:

Customer Commitment: We are dedicated to delivering exceptional customer support, striving to meet and exceed service targets to ensure a high standard of consumer satisfaction.

Curiosity: We embrace a proactive approach to problem-solving and maintain a positive attitude.

Team Collaboration: We value teamwork, contributing to both personal and collective goals while working towards shared objectives.

Key Responsibilities

In this role, you will:

  • Deliver outstanding eCommerce customer support through various channels including phone, chat, and email.
  • Foster positive interactions and dialogues with customers.
  • Provide assistance and guidance to customers utilizing your knowledge.
  • Respond effectively to customer inquiries and manage complaints with empathy.
  • Build and sustain rapport with customers, prospects, colleagues, and clients.
  • Achieve personal and quality compliance standards while contributing to team performance metrics.
  • Gain insights into client activities, campaigns, and product offerings.
  • Participate in training sessions to enhance your understanding of client and contact center requirements.
Qualifications

What You Bring:

  • Fluency in French (both spoken and written) along with advanced English proficiency.
  • A service-oriented mindset with a commitment to achieving high-quality consumer service.
  • Ability to remain calm and professional during challenging interactions.
  • Openness to feedback and a desire for continuous improvement.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • A collaborative spirit, eager to support and develop alongside your team.
  • A passion for delivering exceptional customer service, treating every interaction as an opportunity to impress.
Preferred Experience

Desirable:

Experience in the customer service sector, particularly within a contact center environment.

Benefits

What We Offer:

  • Full-time position with a structured work schedule.
  • Competitive salary with performance-based incentives.
  • Comprehensive training and development opportunities.
  • Access to employee assistance programs and exclusive perks.
  • Discounts on company products.
  • Opportunities for professional growth in a thriving environment.
Join Us

We look forward to welcoming talented individuals who are ready to make a meaningful impact in our organization.

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