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Account Manager
hace 2 meses
- Collect and analyze customer data to identify opportunities for growth and added value.
- Develop and maintain long-term relationships with customers, transforming supplier relationships into strategic partnerships.
- Prepare and submit quotations for minor repairs, expansions, or unplanned services such as training or consultancy.
- Lead coordination efforts with third-party vendors and ensure seamless communication with Dematic's customer service team.
- Monitor and address customer 'open issue lists' to ensure timely resolution.
- Communicate lessons learned and market opportunities to stakeholders.
- Inform the customer service department about market processes and pain points.
- Track and analyze NPS (client satisfaction) metrics.
- Excellent communication and interpersonal skills.
- Bachelor's degree in engineering or a related field.
- Strong negotiation and contract management skills.
- Experience in escalation management and customer relationship development.
- Fluency in English and Spanish languages.