CS Account Manager

hace 4 semanas


Coslada, Madrid, España KION Group A tiempo completo

Unlock Your Potential as a CS Account Manager

Join the KION Group team and take on a challenging role as a CS Account Manager. In this position, you will be responsible for building long-term relationships with customers, identifying opportunities for growth, and providing exceptional customer service.

Key Responsibilities:

  • Collect and analyze customer data to create value-added opportunities
  • Develop and maintain strong relationships with customers, converting supplier relationships into partnerships
  • Prepare quotations for minor repairs, expansions, and other services
  • Coordinate with third-party vendors and ensure smooth customer service
  • Monitor customer satisfaction and identify areas for improvement
  • Communicate lessons learned and market opportunities to customers
  • Inform customer service of market processes and pain points
  • Track customer satisfaction through NPS

Requirements:

  • Excellent communication and negotiation skills
  • Degree in engineering or related field
  • Experience in customer relationship management and escalation management
  • Fluency in English and Spanish
  • Experience in the intralogistics market is a plus

What We Offer:

  • A dynamic and open culture with passionate colleagues
  • Opportunities for initiative and consultation
  • Training and courses for personal development
  • Competitive salary and bonus

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