CS Account Manager
hace 4 semanas
Unlock Your Potential as a CS Account Manager
Join the KION Group team and take on a challenging role as a CS Account Manager. In this position, you will be responsible for building long-term relationships with customers, identifying opportunities for growth, and providing exceptional customer service.
Key Responsibilities:
- Collect and analyze customer data to create value-added opportunities
- Develop and maintain strong relationships with customers, converting supplier relationships into partnerships
- Prepare quotations for minor repairs, expansions, and other services
- Coordinate with third-party vendors and ensure smooth customer service
- Monitor customer satisfaction and identify areas for improvement
- Communicate lessons learned and market opportunities to customers
- Inform customer service of market processes and pain points
- Track customer satisfaction through NPS
Requirements:
- Excellent communication and negotiation skills
- Degree in engineering or related field
- Experience in customer relationship management and escalation management
- Fluency in English and Spanish
- Experience in the intralogistics market is a plus
What We Offer:
- A dynamic and open culture with passionate colleagues
- Opportunities for initiative and consultation
- Training and courses for personal development
- Competitive salary and bonus
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