Customer Success Manager

hace 6 días

Madrid Centro, Madrid, España Importante empresa A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Importante empresa. As a key player in our customer-facing team, you will be responsible for ensuring our clients achieve their goals and objectives through our products.

Key Responsibilities

  1. Collaborate closely with sales teams and sales leaders to drive business growth and ensure client satisfaction.
  2. Provide exceptional support to our customers, including product training and consultation, to ensure they get the most out of our solutions.
  3. Develop and implement strategies to increase subscription and support renewal rates through excellent client satisfaction and adoption.
  4. Identify opportunities to improve customer engagement and adoption of our products.
  5. Ensure seamless onboarding and setup of our products for new and existing clients.
  6. Communicate customer needs to our Product team and contribute to shaping our product roadmap.
  7. Play a leading role in shaping our Customer Success strategy and mentoring colleagues.

About Importante empresa

We are a fast-growing, research-driven company building innovative solutions for the publishing industry. Our products are used by leading names worldwide, including The Guardian, Condé Nast, Le Monde, The Sydney Morning Herald, and The Times. We are committed to delivering exceptional customer experiences and are looking for a talented individual to join our team.

Requirements

  1. Native written and spoken English.
  2. Native written and spoken Portuguese.
  3. A customer-focused mindset, prioritizing customer experience in every action.
  4. Experience using data and reporting to inform decision-making.
  5. The ability to simplify complex concepts for non-technical stakeholders while maintaining technical expertise.
  6. Exceptional account management and customer service skills, backed by strong written and verbal communication skills.
  7. A natural problem solver who can dissect issues and develop effective solutions.

Preferred Qualifications

  1. 2+ years of commercial experience.
  2. Experience in a customer-facing role.
  3. Experience working in a fast-paced B2B SaaS organization.
  4. Excellent organizational and analytical skills, with a proven ability to take initiative and build strong relationships.
  5. An interest in artificial intelligence and the future of the publishing industry.

What We Offer

We provide competitive salaries, regular team events, and opportunities for professional growth and development. Our global employees enjoy virtual activities, in-house conferences, and an annual summer camp. We also offer local benefits, the latest technology, and a generous annual leave allowance.

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