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IT Support Manager

hace 2 meses


Madrid, Madrid, España Reconocida Empresa A tiempo completo

About the Role

Olympic Broadcasting Services is seeking a highly skilled IT Support Manager to join our team. As a key member of our IT department, you will be responsible for overseeing various IT Support functions and ensuring the delivery of high-quality services to our end-users.

Key Responsibilities

  • Manage the IT Service Desk, Desktop Support, and VIP Support teams to ensure seamless service delivery.
  • Develop and implement incident, request, change, and escalation processes to drive service improvement and quality.
  • Monitor and control service delivery, ensuring systems, methodologies, and procedures are in place and followed.
  • Lead the Desktop Management team to continually improve the desktop computing environment.
  • Manage the desktop computing environment to ensure laptops, PCs, and other access devices are built and maintained to high standards of performance and security.
  • Oversee onboarding and offboarding projects, including provisioning of accounts and laptops for 500 users and renewal of equipment for 150 users.
  • Ensure patching and anti-virus updates are carried out promptly and effectively.
  • Collaborate with other IT teams to evolve standards for hardware, software, and security in the desktop environment.

Requirements

  • IT/Computing degree or ITIL Qualification.
  • At least 10 years of proven experience in an IT Support or relevant field.
  • Previous experience as a Team Lead or proven experience in leading virtual teams.
  • IT Incident Support experience in a global, large-scale, and diverse environment.
  • Passion for Service Improvement.
  • Experience in management of escalation procedures and related disciplines.
  • Excellent leadership and people management skills.
  • Excellent written and verbal communication skills in both English and Spanish.
  • Willingness to support and mentor junior staff.

About Us

Reconocida Empresa is a leading organization in the industry, and we are committed to delivering high-quality services to our customers. We are looking for a talented IT Support Manager to join our team and contribute to our success.