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IT Support Manager
hace 2 meses
About the Role
Olympic Broadcasting Services is seeking a highly skilled IT Support Manager to join our team. As a key member of our IT department, you will be responsible for overseeing various IT Support functions and ensuring the delivery of high-quality services to our end-users.
Key Responsibilities
- Manage the IT Service Desk, Desktop Support, and VIP Support teams to ensure seamless service delivery.
- Develop and implement incident, request, change, and escalation processes to drive service improvement and quality.
- Monitor and control service delivery, ensuring systems, methodologies, and procedures are in place and followed.
- Lead the Desktop Management team to continually improve the desktop computing environment.
- Manage the desktop computing environment to ensure laptops, PCs, and other access devices are built and maintained to high standards of performance and security.
- Oversee onboarding and offboarding projects, including provisioning of accounts and laptops for 500 users and renewal of equipment for 150 users.
- Ensure patching and anti-virus updates are carried out promptly and effectively.
- Collaborate with other IT teams to evolve standards for hardware, software, and security in the desktop environment.
Requirements
- IT/Computing degree or ITIL Qualification.
- At least 10 years of proven experience in an IT Support or relevant field.
- Previous experience as a Team Lead or proven experience in leading virtual teams.
- IT Incident Support experience in a global, large-scale, and diverse environment.
- Passion for Service Improvement.
- Experience in management of escalation procedures and related disciplines.
- Excellent leadership and people management skills.
- Excellent written and verbal communication skills in both English and Spanish.
- Willingness to support and mentor junior staff.
About Us
Reconocida Empresa is a leading organization in the industry, and we are committed to delivering high-quality services to our customers. We are looking for a talented IT Support Manager to join our team and contribute to our success.