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Global Operations Specialist
hace 3 meses
Company Overview
MioDottore is dedicated to enhancing the healthcare experience by providing innovative digital solutions that connect patients with healthcare providers. As a leading platform in the healthcare sector, we operate across multiple regions, facilitating seamless interactions between patients and medical professionals.
Our mission is to empower healthcare providers with advanced tools and applications that streamline operations, improve patient engagement, and optimize the overall healthcare journey. With a vast network of healthcare professionals, we are committed to transforming the way patients access medical services and manage their health.
Role Overview
As we continue to expand, the need has arisen to refine our operational insights and strategies across various markets. The Global Operations Specialist will play a crucial role in analyzing performance metrics and providing actionable recommendations to enhance our local operations.
Key Responsibilities:
- Collaborate with local teams to leverage data and tools for optimal decision-making.
- Monitor real-time performance across different regions and implement necessary adjustments.
- Conduct thorough analyses to inform both short-term and long-term strategies tailored to local needs.
Impact of the Role:
- Make informed decisions regarding operational improvements based on data analysis.
- Serve as the primary liaison between global operations and local teams.
- Influence the operational strategies of local teams to align with global objectives.
- Manage key performance indicators and ensure their achievement.
- Enhance the role of customer care within the overall patient experience.
- Facilitate communication between customer care and other departments.
- Act as a bridge between local operational goals and the overarching strategy of the organization.
- Foster innovation within the operations department.
Qualifications:
Ideal Candidates Will Have:
- A minimum of 2 years of experience in project management, analytics, operations, or related fields.
- Excellent communication skills, essential for working within a global team.
- A proactive and inquisitive mindset.
- Strong numerical and interpersonal skills.
- Proficiency in Excel; knowledge of SQL, Python, or R is advantageous.
- Analytical thinking with a passion for report generation.
- Familiarity with CRM systems, particularly Salesforce.
- A quick learner with a knack for adopting new tools and skills.
- A problem-solving attitude.
- Proficiency in English (minimum C1 level).
What We Offer:
Compensation and Benefits:
- A flexible remuneration package that includes various benefits.
- Opportunities for share options after a designated period of employment.
Work-Life Balance:
- Options for remote work or a hybrid model.
- Flexible working hours to accommodate personal needs.
- Paid time off in accordance with your work location.
- Additional paid leave for personal milestones.
Health and Wellbeing:
- Comprehensive health insurance based on your location.
- Access to mental wellness resources and support.
Recruitment Process:
- Initial meeting with a Talent Acquisition Partner.
- Business case presentation with key stakeholders.
- Final discussion with senior leadership.
